Customer Centric Engineering
By providing a customer centric view of the network operators can realise unprecedented customer percieved performance, with significant efficiency gains.
By geolocating customer centric KPIs from every event of every customer call or data session, ariesoGEO provides unprecedented insight into network performance as experienced by the end customer. This not only reveals problems that would be impossible to detect using network KPIs, it also provides all of the information to solve the problem, and in many cases, suggests the best solution.
As well as finding and solving problems in the network faster than traditional methods, ariesoGEO changes the entire focus of the performance engineering team. Rather than focussing on improving network KPIs, ariesoGEO allows an operator to focus its performance engineering effort around customer centric KPIs. Many users of ariesoGEO now identify specific high value subscriber groups, or high profile geographic areas. Customer experience issues impacting these groups or areas are prioritized above those that only impact less critical groups or areas. This focus ensures that expenditure on performance engineering delivers real business returns.
Because of its unique ability to collect data from all calls and connections on a 24/7 network wide basis, ariesoGEO provides unprecedented insight into network behaviour that cannot be studied in other ways, allowing engineers to resolve long standing challenges, and deliver unprecedented network performance.