See the True Experience
Empower you customer care teams with detailed knowledge of the actual experience behind every customer call and data session.
Having detailed intelligence available on the precise experience a customer receives from the radio network is a powerful resource for customer care teams. The additional dimension of location, unavailable from any other data source, allows problems that are often reported with imprecise or incorrect location details to be located exactly.
Because ariesoGEO stores full details from every call or connection in the network on a 24/7 basis, the original problem call can be investigated, there is no need to attempt to reproduce the problem with drive test. It is also possible to compare the experience with that of other customers in the same location to separate handset or configuration issues from network problems.
Operators around the world are making use of ariesoGEO to investigate critical customer complaints, including key corporate customers. The arrival of GEOanalytics allows the power of this location intelligence to be shared with existing customer care applications across the enterprise.