Assure revenue from corporate customers
Unprecedented insight into corporate customer experience enables proactive account management and protects valuable revenue streams.
As packaged price plans drive consumer mobile usage to become ever more of a commodity market, corporate users continue to need high quality mobile voice and data services to operate effectively in today’s business world. Serving this corporate market remains a fundamental pillar of almost every mobile operators business.
Even a moderately sized corporate account is worth a very significant amount of high margin revenue to a mobile operator. Competition for these accounts is fierce, and the loyalty of corporate procurement departments is low. Being able to understand, assure, and demonstrate the level of service an operator delivers to a corporate customer is fundamental to competing for this business.
Cell level information is simply not adequate to understand the precise experience of corporate users, as they will always represent only a fraction of total network traffic. Because ariesoGEO geolocates key information from every voice and data connection, and is able to analyze this intelligence and provide operators with a clear indication of the true service their customer is experiencing.
At the highest level there are two key dimensions to measure service, KPIs can be presented for just the customers that are part of the corporate account regardless of their location, or KPIs can be created for critical locations such as corporate campuses. The flexible and powerful reporting within ariesoGEO supports both these, and many more complex analyses to create the precise view required by the operators sales and customer care teams.